General

The information contained in this document (“Information”) has been prepared for general information and it is not intended that the Information be relied on by recipients. Academix Tutoring does not give any warranty as to the accuracy, reliability, or completeness of the Information and accepts no responsibility for updating or correcting any part of the Information.

Academix Tutoring and its employees, contractors and consultants do not accept any liability (whether arising in contract, or tort, or negligence or otherwise) for any error, omission or misrepresentation in relation to the Information or for any loss, damage, cost or expense (whether direct, indirect, consequential or otherwise) incurred by any person whatsoever arising out of or referable to the Information on this document.

By agreeing to use and pay for the service provided by Academix Tutoring, you agree to these terms and conditions of service. If a breach of any of these terms is found, the Client’s service will be terminated.

We disclaim any warranty that any information, advice and material obtained in the course of providing the Service will be accurate, complete, reliable, current, useful or error-free. To the extent permissible at law, the Service is provided on an “as is” and “as available” basis, without warranties of any kind other than those prescribed under the Australian Consumer Law or other applicable law.

Academix Tutoring does not exercise any control over all of the content of the Service. To the extent permissible at law, opinions, advice, representations and other information or content expressed or made available in the course of providing the Service, are provided by their respective authors/makers’ authors and not Academix Tutoring, or its staff.

Academix Tutoring does not make any representations or warranties that the Website, and/or Student access to the Service will be uninterrupted or always available. Academix Tutoring does not guarantee that any given tutoring session will always be available or performed as scheduled.

Academix Tutoring does not provide, nor do we accept any responsibility or liability for a Student’s devices nor any other costs associated with their use of the Service, nor for the safety or security of any personal belongings used by the Student.

You accept that information or advice found or made available through the Service is general information, is not in the nature of advice and is not guaranteed to be error-free. Independent enquiries should be made before relying on anything said or done in the course of the provision of the Service.

The Service is not intended to replace regular class attendance or each Student’s own taking or generating of notes. The Service is intended to be used in conjunction with and not as a substitute for a Student’s own study notes and directions from their regular teachers. The Student is responsible for maintaining classroom attendance and good study habits and following the necessary syllabus.

Academix Tutoring does not represent or warrant that using the Service will lead to any particular study outcome or academic result and disclaim any warranty that the Service can be relied upon.

Where legislation (including the Australian Consumer Law) implies any condition or warranty, and that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition or warranty, that condition or warranty will be deemed included but our liability and the remedies available to you will be limited to the extent permissible at law.

To the extent permissible at law, in no circumstance will Academix Tutoring be liable to you for any indirect, incidental, special and/or consequential loss or damage (including loss of profits, revenue, production, goodwill, data or opportunity including educational opportunity) of any nature arising through or as a result of your use of the Service or materials purchased or obtained through it.

Privacy

Academix Tutoring is the sole owner of all information collected. You acknowledge and consent that any Information provided to Academix Tutoring in connection with the use of their service may be used by Academix Tutoring for its own purposes, including but not limited to marketing purposes, planning, product development and research purposes. Your personal information will be kept absolutely confidential by Academix Tutoring and will not be given to any other party except as agreed by you in the course of business terms and conditions, or if formally requested by law enforcement agencies.

If you disclose to Academix Tutoring or we find out certain information about you that Academix Tutoring believes could be harmful to you or to others, we may disclose this information to the relevant authorities, including your parents, your school, a health care professional or anyone else we deem necessary that will assist Academix Tutoring with dealing with the situation.

Fees and Payment Policy

Entitlement to Services is conditional on us receiving the relevant and necessary details. Fees for Services will be calculated at a rate agreed in advance between Academix Tutoring and the Client.

Fees are charged and payable in Australian dollars (AUD) and are inclusive of Goods and Services Tax (“GST”).

The billing process will be under the control of Academix Tutoring. The Client will pay for each session in full by the due date (7 days from issue) of each weekly invoice. Payment can be made via bank transfer or via the payment portal in the Tutor Cruncher platform.

Unless otherwise specified in writing, invoices not paid within 14 days of the invoice date will accrue interest at 10%p.a, applied as a monthly charge. In the event an invoice is not paid within 28 days of the invoice date, Academix Tutoring reserves the right to cease providing Services to the Client.

Client agrees to pay all fees associated with debt recovery, including fees for debt collection services and interest, should the debt be forwarded on to a debt collection agency.

Cancellation, Late or No Show Policy

A Client may always cancel a one on one sessions more than twenty-four (24) hours in advance of the designated start time. This is done by emailing Academix Tutoring and letting them know in writing. Cancellations made more than twenty-four hours in advance will incur no penalty. Cancellations made less than twenty-four hours in advance of the designated start time will be considered “late cancellations”. In the case of late cancellations, Academix Tutoring reserves the right to charge as per normal.

In the event that the Client wishes to terminate their service, they must provide 24 hours written notice to Academix Tutoring. If you have paid upfront for the Services, on your request we shall issue a refund of any unused lessons.

There will be no rescheduling or discount allotted for late arrival. If Client is within fifteen (15) minutes late of the designated start time, the session will be held for the remainder of the time reserved and no discount will be allotted. A Client is considered a “no-show” if he/she fails to show up to the session within fifteen (15) minutes of the designated start time. If the Client is over fifteen (15) minutes late, the session will be cancelled and full payment will be required.

Special Offers and Rewards

Occasionally, Academix Tutoring may provide special promotional offers. Each such offer will have and be subject to its own terms and conditions, but if you sign-up to a special promotion you also agree to be bound by this Agreement.

Academix Tutoring may also provide incentive schemes designed to reward you for introducing or referring others who take up tutoring services. Where you have referred such Students to us by providing their details to us, we may provide you with rewards such as vouchers or other benefits subject to that Student enrolling to the services offered by Academix Tutoring.

Refund Policy

Academix Tutoring reserves the right to refuse a refund for any completed tutoring session. In the case where a pre-paid tutoring package is partially completed, the balance can be refunded on a case-by-case scenario. However, the hourly rate for the completed tutoring sessions will be charged at full price with no discount.

Except as set out under this Agreement or where required at law, including under the Australian Consumer Law, all Fees are non-refundable. Without limitation, this includes where attendance as a result of the use of the Service is prevented by circumstances such as Student illness or any other factor affecting the Student’s attendance or use of the Service, whether foreseen or unforeseen.